Order Policy

Please include any special shipping instructions with your order. Barring special requests, Environmental Express will select the most appropriate shipping method for your order based on the material, weight, size and destination. Orders will be shipped FOB Mt. Pleasant, SC. Air shipment for most products is available upon request and at an additional charge.

Damaged or Incomplete Shipments
Please inspect all shipments upon arrival for damages incurred in shipping. DO NOT accept damaged shipments until the driver has noted damage on both shipper’s and receiver’s copy of the delivery receipt. Should you receive a damaged shipment, keep all packing materials for later inspection. Call Environmental Express Customer Service at 1.800.343.5319 immediately to report damaged, incomplete or incorrect shipments.

Return Policy
All product returns must be pre-authorized by Environmental Express. Call Customer Service at 1.800.343.5319 to receive a return authorization number. Return items will be inspected and are subject to a restocking charge. Returned items must be purchased directly from Environmental Express. Non-returnable items include custom orders and expired shelf lives. Items must be returned within 60 days of receipt.
 
Limited Product Warranty
Environmental Express products are warranted to meet their current stated quality and performance specifications and to be free of defects in material or workmanship for a period of sixty days from the date of shipment. The warranty implies product replacement or refund of the purchase price, upon written proof of the defect and return of the damaged product (within the sixty day period). Mishandling of the product by the customer either in use or in storage voids the terms of this warranty. No other warranty or representation is expressed or implied by Environmental Express for its products with respect to merchantability, fitness for any particular use or purpose, or any other matter. Environmental Express will not be liable for any incidental, consequential or compensatory damages arising from use of, or in conjunction with its products. The maximum liability for breach of warranty shall be the invoice price of said product(s). Products sold but not manufactured by Environmental Express are subject to individual manufacturer’s warranty.

Freight Claim Policy
Every effort is made to ensure safely and timely delivery of your order. Upon receipt of your order, carefully unpack it and inspect each article. If you find damages or shortages.  Do not accept the shipment until the carrier makes a damage notation on your delivery receipt or freight bill.
Immediately request that the carrier’s inspector make an inspection.  Keep all containers and packing material for inspection. If you subsequently discover concealed damage, you must request an inspection within 15 days of delivery.

Privacy Policy
Environmental Express is committed to protecting any and all personal and company information that you provide to us during the course of our business relationship whether it is through this website or through any other channel. All information collected by Environmental Express is used only to facilitate order processing, order fulfillment, customer service and our own sales and marketing efforts. Information collected will not be provided to a third party without consent.

Credit Card Information
Credit card numbers provided by are customers are kept on file as a convenience in placing subsequent orders. Our system is purged of expired card numbers on a semi-annual basis. Credit card orders are not shipped until the purchase is approved by the respective credit card company. Credit card information is provided only to the holder of the card.

Use of Cookies
Our web server may seek (as many websites do) to place a "cookie" (a small data file) on your computer's hard drive which allows the server to determine the computer when it visits again, in order to track statistical information about navigation through our site. The information that the cookie tracks is used only for internal purposes, such as to improve site navigation, and is not shared with any third parties.

Security
Appropriate technology and procedures are in place and reviewed periodically to prevent unauthorized access to any information or data that has been collected about you or your company.