Order Policy |
Please include any special shipping instructions with your order. Barring special requests, Environmental Express will select the most appropriate shipping method for your order based on the material, weight, size and destination. Orders will be shipped FOB Mt. Pleasant, SC. Air shipment for most products is available upon request and at an additional charge. Damaged or Incomplete Shipments
Please inspect all shipments upon arrival for damages incurred in shipping. DO NOT accept damaged shipments until the driver has noted damage on both shipper’s and receiver’s copy of the delivery receipt. Should you receive a damaged shipment, keep all packing materials for later inspection. Call Environmental Express Customer Service at 1.800.343.5319 immediately to report damaged, incomplete or incorrect shipments. Return Policy All product returns must be pre-authorized by Environmental Express. Call Customer Service at 1.800.343.5319 to receive a return authorization number. Return items will be inspected and are subject to a restocking charge. Returned items must be purchased directly from Environmental Express. Non-returnable items include custom orders and expired shelf lives. Items must be returned within 60 days of receipt. Limited Product Warranty Environmental Express products are warranted to meet their current stated quality and performance specifications and to be free of defects in material or workmanship for a period of sixty days from the date of shipment. The warranty implies product replacement or refund of the purchase price, upon written proof of the defect and return of the damaged product (within the sixty day period). Mishandling of the product by the customer either in use or in storage voids the terms of this warranty. No other warranty or representation is expressed or implied by Environmental Express for its products with respect to merchantability, fitness for any particular use or purpose, or any other matter. Environmental Express will not be liable for any incidental, consequential or compensatory damages arising from use of, or in conjunction with its products. The maximum liability for breach of warranty shall be the invoice price of said product(s). Products sold but not manufactured by Environmental Express are subject to individual manufacturer’s warranty. Freight Claim Policy Privacy Policy Credit Card Information Use of Cookies Security
Appropriate technology and procedures are in place and reviewed periodically to prevent unauthorized access to any information or data that has been collected about you or your company. |